I spent twenty years in financial operations at international banks — first being reviewed, then running reviews, promotions and exits as a manager. Now I write about what actually happens in those conversations, and what you can do about it.
A performance review, an improvement plan, a restructuring, a manager who changed overnight. Start with the free checklist: what to write down after a hard conversation, and where to keep it.
One badly handled conversation costs a company 20–50 hours. Here is how to estimate it in your own organisation, and what brings it down.
What really happens in the conversations your job depends on. The Polish edition comes out on 2 November; the English edition is in preparation.
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Michał Hebda. Twenty years in corporate operations — settlement, fund accounting, team leadership — at international financial institutions. Based in Kraków, working in Polish and English.
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